Refund Policy

1. Digital programs and training services

The non-refundable policy applies to:

• Online courses
• Online webinars and live online workshops
• Digital products, recordings and downloadable resources
• Offline workshops, events and training programs
• Consultations and customized services

Once registration or payment is completed, refund requests will not be entertained. Participants should review the program details and clarify questions before making payment.

2. Program adjustment in exceptional cases

In exceptional situations, RPTS may consider allowing a participant to shift the paid amount or registration to another eligible program, provided that:

• The participant informs RPTS before the scheduled start of the class, session or program.
• The participant has not attended, accessed or participated in the program.
• The requested alternative is approved by RPTS and is operationally available.

3. Offline workshops and events

If an offline workshop or event is cancelled by RPTS and no suitable alternative is provided, registered participants will be eligible for a refund of the registration fee paid to RPTS.

RPTS is not responsible for reimbursement of:

• Travel expenses
• Accommodation costs
• Food or local transport expenses not included in the registration
• Third-party bookings or cancellation charges

Participants are responsible for managing their own travel, accommodation and third-party arrangements.

4. Technical or access issues

A technical issue or difficulty accessing digital content does not automatically qualify for a refund. Contact RPTS with the issue and the team will make reasonable efforts to restore access or provide support.

5. Duplicate or incorrect payment

If the same transaction is charged more than once or an incorrect amount is collected due to a verifiable payment error, contact RPTS with the transaction details. The matter will be reviewed against payment records and corrected where applicable.

6. Contact RPTS